Campaign planning
Campaigns overview
Campaigns are the core unit for one-time messages — email, SMS, social, website, ads, and more — with built-in organization, associations, and calendar planning.
Step-by-step guide
What is a Campaign?
A Campaign represents a one-time message — such as an email blast, a one-off SMS, a social post, a website update, or an ad send. If a message is part of a recurring automation or journey, it belongs under Flows as a flow message instead.
Where campaigns live
The Campaigns page supports both Calendar view and List view. Calendar view is best for planning across dates; list view is best for scanning, filtering, and bulk actions.
Creating a campaign
You can create a campaign in a few ways:
- Calendar view — click on a date cell to create a campaign pre-filled with that date.
- Add New Campaign — opens the campaign editor directly.
- List view — use the create button from the list.
Key fields in the campaign editor
Campaigns include a rich set of fields. Your workspace may also have custom fields enabled. The most important fields to understand:
- Name — the campaign title (optionally generated by naming conventions).
- Type — impacts which fields appear (e.g. Email shows subject & preheader; SMS shows SMS copy instead).
- Initiative — a key organizing layer for promotions, launches, sales periods, and programs.
- A/B test — link a one-time or ongoing test to the campaign.
- Theme — optional tagging for filtering and analytics breakdowns.
- Assignees — who owns the work.
- QA checklist — attach the checklist that should be completed before the campaign goes live.
- Scheduled date, time, and time zone — drives placement on the calendar.
- Audience & volume — select audiences and segments; audiences can pre-populate inclusion and exclusion logic.
- Assets — link creative/content assets to the campaign to keep work and planning connected.
If your workspace uses naming conventions, you may also see a Static name field, along with Manual override. See Campaign naming conventions for details.
Working from the campaign modal
Clicking a campaign in the calendar opens a modal with core details, audiences, and linked assets. From here you can:
- Comment — collaborate directly on the campaign.
- Navigate to assets — jump into the linked asset details directly from the campaign modal.
- Copy URL — copy the campaign’s unique URL for quick sharing.
- Pop out — open the campaign in a new tab for a full-page view.
- Clone, merge, or delete — manage lifecycle actions directly from the campaign.
Filters and multi-client view
Use filters to segment campaigns by status, type, theme, initiative, assignee, and more. If you manage multiple brands, switch into multi-client view to plan and scan across all clients in one place.
Campaigns vs flows (quick rule)
If it’s a one-time send, it’s a campaign. If it’s part of a recurring automation, it’s a flow message inside a flow. You can still see flow messages on the campaign calendar when they have a scheduled date and you enable the flows toggle.