Support
Getting support and staying current
Where to find documentation, recent changes, and the fastest ways to contact support, report bugs, or request features.
Step-by-step guide
1) Use the Resources page as your home base
The Resources page is the best place to stay current. It contains searchable documentation, integration guides, and a changelog of what we ship.
Documentation tab (how-to guides)
The Documentation tab contains step-by-step instructions. Most pages include a short video and a written guide. Use the search bar to quickly find what you need.
Changelog tab (what changed)
The Changelog tab is where we post new features, improvements, and fixes as they ship. If something looks new or different in the app, the changelog is the fastest way to understand what changed and when.
2) Use the Support module on Resources
At the bottom of the Resources documentation list, you’ll find a Support module with three actions:
- Contact support — opens an email to the support team.
- Report a bug — opens a quick form so you can submit details.
- Request a feature — opens a quick form to send product feedback.
3) In-app support menu (same actions, without leaving the app)
Inside the Access Audience app, use the help menu (question mark icon) in the sidebar to access the same three actions — contact support, report a bug, and request a feature. The bug report and feature request options open the same forms, so you can submit feedback while you’re working.